In order to improve Shantui overseas dealer’s and customer’s service ability, standardize the maintaining process, Shantui service personnel made a visit to Papua New Guinea customers. As more Shantui products entered the market, the demand for after-sales service is increasing. During the visit, Shantui service personnel carefully gave improvement suggestions according to the customer ‘s special construction conditions, and put forward professional guidance for the operation method, which had been highly appreciated by users.